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Returns & Exchanges

At Chateau de Chaumont, we want you to be completely enamored with your home acquisitions. If a piece does not perfectly complement your space, we offer a 30-day return window for items in their original, pristine condition.

1

Initiate Your Request

Visit our online returns portal with your order number and postal code to select the items you wish to return and receive a return authorization.

2

Prepare the Parcel

Carefully repackage your items in their original protective materials and boxes to ensure they remain secure and undamaged during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the exterior of your package, ensuring no previous labels are visible.

4

Dispatch and Refund

Drop off your package at any authorized courier location; once our artisans inspect the returned goods, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing